We Deliver Jobs to Be Done Research Projects for Tech Product Leaders .

Based in London, work with our team to document & measure your customer needs so that you can add a new layer of insights to your business decisions.

With our Expert Research Services

Customer Interviews

Expert customer interviews provides much needed context into why different problems exist.

Market Analysis

View a complete picture of your market, competitors and segments driven by customer data.

JTBD Surveys

Quantitative jobs to be done surveys that are fast, easy to understand and reusable.

Concept Validation

Based on quantified customer data, we can guide the direction a product or feature should go.

Frequently Asked Questions

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What is Jobs to Be Done research?

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JTBD research focuses on understanding the fundamental reasons why customers "hire" products or services to accomplish specific tasks or goals. What sets JTBD apart is its emphasis on uncovering the deeper motivations and contexts behind customer choices, providing invaluable insights for product development and decision-making.

How can JTBD research benefit my tech product business?

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JTBD research helps you gain a profound understanding of your customers' needs, preferences, and pain points. By identifying the "jobs" customers are trying to accomplish, you can tailor your products and features to better address those needs, leading to more successful product launches, increased customer satisfaction, and competitive advantage.

How do you conduct JTBD research projects?

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Our JTBD research process typically involves a combination of customer interviews, market analysis, JTBD surveys, and concept validation exercises. We work closely with your team to understand your specific objectives and tailor our approach to meet your needs effectively.

How long does a JTBD research project
typically take?

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The duration of a JTBD research project can vary depending on the scope and complexity of the objectives. We have delivered projects from within 24 hours up to 12 weeks.